State Farm® Insurance Agent Hielly Martinez

"Working with Johanny was a great experience. She's responsive, knowledgeable, and very patient with all my questions. Five stars for her exceptional service! She helped me navigate a tricky transition between insurance carriers and ensured my home remained protected. Her attention to detail and clear communication set her apart. Highly recommend her for anyone looking for reliable insurance help in NYC!"

"The matter was not resolved. I would never take the State Farm supplemental insurance again because of the horrible experience I had with you guys. My claim was never processed correctly. According to you guys and Statefarm 1800 number you guys could not send a fax successfully. I definitely feel as if you guys just gave me back a few dollars (totaling the amount I paid in, so basically a refund) to brush me off. Also - you guys were never able to insure my motorcycle even after a former employee saved the quote for the motorcycle. Truth be told You should have never lost that employee because the people you had working on my policy could never get the job done. You never answered any of THE MANY emails I sent you asking you to assist but you respond to Google reviews posing as if you guys resolved the issues? Why didn’t you just answer my emails so we could have worked on it before I had to leave you a review to get your attention? I attempted so much to work with you guys and nothing was able to be accomplished. Till this day we still have an issue. I contacted the 1-800 number to be transferred from you guys to someone who can handle my policy’s with out so many hiccups. How ever another problem now exist. All my vehicles were not transferred over. It’s always an issue here now. My jeep grand Cherokee policy isn’t even listed on my State Farm account. And Tiffany began to get very disrespectful when I asked her if she can confirm what was done. Emailing me with “!” At the end of her sentence Please let me know if you will like me to share the pictures for proof"

"I have been in the car business for over 15 years, and sometimes, calling Insurance companies for a client or for a policy change, it can take forever and the communication is difficult. Today, I called this agency for policy change for one of our mutual clients, and JAIDEE was the absolute best. She was quick, informative, very kind, and very fast. Thank you for your services they were highly appreciated. Moe, Emos Auto Sales"

"Jaidee Provided me with the best service today! Service like JD provides is one of the reasons why I only do business with State Farm!"

"Quick & fast service by Johanna Colon. She was super attentive to me."

"Very professional, courteous and prompt service. Jaden and Thalia gave excellent care and assistance and set me up with property insurance with no issues."

"Thank you Jaidee for helping me address my needs and being patient. Would highly recommend you and the team."

"Thalia is Friendly, professional, efficient, accurate. It’s why I return year-after -year."

"Went in there to get a document notarized. She was extremely pleasant and helpful. Definitely coming back."

"Hielly help me out with notary. Thanks!"

"Helen helped me with notary. Ty"

"Johanny was amazing, I have been a member for over 10 years and I most say this was the best call ever."

"Thalia took great care of me; her advice was clear and response was quick."

"Gracias Thalia"

"Johanny called to help me make some very cost effective and helpful changes to my insurance coverage. She was very kind and patient, and I’m grateful to her and the other folks I’ve worked with from this office over the years."

"Thalia was excellent and was very patient, and friendly..."

"Amazing Customer Service Jaidee you help my family so much we appreciate you 🎅happy holidays… thank you … from @iamcashtro family … bless"

"Excelente servicio. Y excelentes atenciones de parte de Thalía Primitivo"

"Thalia helped me with my life insurance today ... True professional"

"Responsive time excellent! Very patient and polite!"

"Johanny she is great and always very helpful"

"Great Experience Thanks to Jaidee for her knowledge and expertise…"

"Thalia Primitivo is highly professional with a friendly personality. I recommend."

"Today I had the pleasure of speaking with Jaidee. Jaidee has an amazing way of dealing with customers. Jaidee’s voice and phone manner reflects her confidence, competency, and above all “intent” to actually helping customers."

"Johanny was super helpful with my homeowners insurance."